If you are not 100% satisfied with your purchase for any reason, just contact us and we’ll be happy to provide a FREE pre-paid return label for any order shipped within Europe or the United Kingdom. Return your order to us within 30 days of when the

If you are not 100% satisfied with your purchase for any reason, just contact us and we&#x2019;ll be happy to provide a FREE pre-paid return label for any order shipped within Europe or the United Kingdom. Return your order to us within 30 days of when the order was shipped, and we&#x2019;ll process a full refund back to the original payment method.Please Note: You will need to print your FREE return label and bring your return to your nearest service point in order to process a refund.Only items purchased from eu.solostove.com are eligible for free returns.Holiday Note:<em style="box-sizing: inherit; margin: 0px; padding: 0px; border: 0px; font-style: italic; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit; vertical-align: baseline;">&#xA0;For any order placed from November 1st, please return your order to us by January 15th and we&apos;ll process a full refund back to the original payment method!

Return Policy

To request a return label, please reach out to our Customer Support Team who would be happy to assist.

To request a return label, please <a href="https://eu.solostove.com/contact" id="isPasted" rel="noopener noreferrer" target="_blank">reach out to our Customer Support Team</a> who would be happy to assist.&#xA0;

How do I make a return?

Any products that are purchased from a third-party retailer cannot be returned to Solo Stove. If your parcel is damaged, please reach out to the third-party seller. Note: Third-party items include raffle prizes, company gifts, and gifts purchased fro

Any products that are purchased from a third-party retailer cannot be returned to Solo Stove. If your parcel is damaged, please reach out to the third-party seller.&#xA0;Note: Third-party items include raffle prizes, company gifts, and gifts purchased from a retailer.

Can I return my product that was purchased at a shop?

Your privacy is important to us and we do not save any card information on file for a new charge. To exchange your item, please reach out to our Customer Support Team to receive a return label.

Your privacy is important to us and we do not save any card information on file for a new charge. To exchange your item, please <a href="https://eu.solostove.com/contact" id="isPasted" rel="noopener noreferrer" target="_blank">reach out to our Customer Support Team</a> to receive a return label.

Can I exchange my product and pay the difference?

Contact Us

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Solo Stove EU

Returns

Is there a shipping cost?

When will my order arrive?

How do I change or cancel my order?

I'm missing an item from my order

Shipping

Lifetime Warranty

How long will my Solo Stove last?

Where do I register my product?

Does my warranty void?

My parcel has arrived damaged

File A Warranty Claim

When should I file a warranty claim?

File A Damage Claim

File A Claim

Warranty/Damage Claims

How do I access my order history?

I want to add a previous order to my account

How do I change my password?

Is there a Rewards Program?

Account

I forgot to apply my coupon code, can this be applied to my order?

What are accepted payment methods?

Will you honor the price I saw on another site?

Do I have to pay import duties and taxes?

How do I find V.A.T documentation for my business?

Do you have a split payment option?

Payment

Ash Removal For Your Fire Pit

Will my Solo Stove rust or discolour?

How do I properly store my Solo Stove?

Which firewood is best to use?

How do I remove residue from the side of my pit?

Solo Stove Fire Pit Care Tips

How do I clean my Pi?

When is the best time to use Pi?

Will there be discolouration on my Pi?

How should I store Pi?

Pi Pizza Oven Care Tips

Can I leave Mesa outside, or should I bring it inside after use?

What does the clean up process look like for Mesa?

How many uses until ashes need to be emptied in Mesa?

Will my Mesa discolour over time?

How do I clean the exterior of the Mesa?

Can I put Mesa out with water?

Mesa Care Tips

How do I clean the Heat Deflector and how often should I clean it?

How do I store Heat Deflector?

Heat Deflector Care Tips

How do I clean the Cast Iron Grill Top?

How often should I clean the Cast Iron Grill Top?

How do I store the Cast Iron and Hub?

Can I use the Cast Iron Grill Top while the fire is burning?

What is Cast Iron seasoning and do I need to do it? How often?

Can you fit multiple cooktops in the carry bag?

Cast Iron Grill Top Care Tips

What is the best way to store the Shield when not in use?

Can I use the Shelter with the Shield?

How do I clean the Shield?

Shield Care Tips

Product Care & Maintenance

Can I put my fire pit on a wooden deck?

Does it damage the grass?

Can I use my fire pit in an existing fire pit?

What is the covered space minimum?

How far away does the fire pit need to be away from a structure?

Can you put the fire pit on a slanted surface?

Can I use the Solo Stove at a national park?

How far apart do your pits need to be from each other if burning 2 or more?

How far do the fire pits need to be from LPGs?

Does altitude impact the functionality of the camp stoves/pits?

Can I set my camp stove on a table?

Product Placement

Does the fact that it is smokeless make it environmentally friendly?

Is this safe for people with allergies/COPD/asthma etc.?

What does Solo Stove recommend for extinguishing a flame prematurely?

What is the cool down time for each fire pit and camp stove?

How to keep kids and pets safe?

Is Solo Stove UL certified?

Is Solo Stove Environmentally certified?

What is the best way to lock my fire pit?

Will I get burned if I touch the sides?

How do I test the temperature to see if it is safe to touch?

What should you do when it starts to rain but the fire pit is burning hot?

Solo Stove Fire Pit

Can Mesa be used under a canopy, patio umbrella, gazebo, etc?

Is there any protective barrier that can be used to prevent children from touching the Mesa while in use?

Is there a recommended amount of distance or table size to use when using Mesa? How close can you be to it while it is in use?

What surfaces can I use Mesa on?

Mesa Table-Top Fire Pit

Health + Safety

First Use - Secondary Burn

I see a lot of smoke when using the fire pit. What am I doing wrong?

Can I use charcoal in my fire pit?

Can you put wood pellets in the fire pit?

What can I burn in the Solo Stove?

Can I leave the fire pit unattended?

What is the typical heat radius of the fire pit?

Can you cook over the top of the fire pit?

What is the BTU output of the firepits?

Can I use an accelerant in my fire pit/grill?

What kinds of firewood works best in the Solo Stove?

What kind of fire starters can I use?

What is the best temperature to use my fire pit in to get the best experience?

Why are there still full sized logs after my fire has died down?

Using My Fire Pit

Solo Stove Pi - Wood-Fired Starter Guide

Solo Stove Pi - Gas Burner Starter Guide

Is Pi portable?

How is Pi fueled?

How big can I make my pizzas?

How many pizzas can Pi make?

What else can I cook in my Pi?

How hot does Pi get?

Using My Pi

What is Mesa?

How is Mesa different from the camp stoves?

What is the purpose of Mesa? What is the story behind the product and experience that Solo is hoping to create with the product?

How big is Mesa?

What is included with my Mesa?

Is there assembly required for Mesa?

Introducing Mesa

How do I start a fire in the Mesa?

How do I use the pellet adapter?

What fuel can I use?

Is there any fuel I shouldn’t use with Mesa?

Fuel Your Mesa

Using My Mesa

What is the heat radius of the camp stove?

What kind of alcohol do we recommend in an alcohol burner?

Can I remove the tabs on my cooking ring?

Do I need the cooking ring if I am not cooking?

Which camp stoves are the windscreen compatible with?

How much weight can the tripod hold?

Using My Camp Stove

Biggest difference between Solo Stove Grill and a Weber?

Can the grill also be a smoker?

How long does charcoal last in the Grill?

Will the Grill support a cast iron pan?

How much charcoal do you use to cook in your Grill?

Can the Grill be used as a fire-pit?

How tall is the Grill stand?

Can you substitute the Tall Stand for the Short Stand with the Grill Bundle?

What is the difference between the Tall and Short stand for the Grill?

Can I use wood in my Grill?

Can the fire pit be used on the Grill stand?

Using My Grill

Lid FAQ

Shield FAQ

Heat Deflector FAQ

Shelter FAQ

Handle FAQ

Fire Pit Accessories

How do I assemble the Station?

What is the Station made of?

What is the Station cover made of?

How much does the Station weigh and what are the dimensions?

How much weight can the Station carry/hold?

What does the Station come with?

Can I store items on top of the Station?

Station

Using My Accessories

Frequently Asked Questions